The short version
We come on the same day every week, pick up after your dog, bag it into your green cart, latch your gate and text you a photo. You pay monthly, at the start of each month. There's no contract, and you can cancel by text. The details are below.
1. Who these terms are with
These terms are an agreement between you and Holy Crap Pet Services Inc. ("Holy Crap", "we", "us"), an Alberta corporation. They apply when you sign up for and use our service. By confirming your service by text or paying for it, you agree to these terms.
2. The service
- We visit your yard once a week on your assigned day and pick up the dog waste we can find in the areas your dog uses.
- We bag and tie the waste and put it in your green cart. Your cart must be accessible on your service day. Following the City of Calgary's cart rules and collection schedule is your responsibility.
- We latch your gate when we leave and text you a photo of it.
- Snow, ice and frozen ground can hide or freeze waste in place. In winter we pick up what can reasonably be found and removed.
3. Your service day and service area
We service select communities in Calgary and scoop one community per day, so your service day is set by your community. Spots on each route are limited. Checking your postal code on our website does not guarantee a spot; your spot is confirmed when we text you your day and you confirm.
4. Missed visits and weather
If we miss your service day for any reason, including weather, we will try to make up the visit. If we can't make it up, that week is credited on your next bill. You don't need to ask for the credit.
5. Access to your yard
- You agree to give us safe access to your yard on your service day: an unlocked gate, a working code, or clear instructions for a key.
- Please keep your dogs inside, or tell us in advance about any dog that may be nervous or protective with visitors. We may skip a visit if we believe it is unsafe to enter, and we will text you if we do.
- If we can't get in because of a locked gate, an unsafe dog or something else within your control, we will text you. That visit counts as a completed visit and is not credited.
- Your gate codes and key locations are used only to service your yard. See our Privacy Policy.
6. Prices and billing
- Prices start at $20 a week for one dog, plus GST. Additional dogs cost more. We text you your exact price before you confirm.
- You are billed monthly, in advance, at the start of each month, for the visits scheduled that month. Payment is by card.
- Nothing is charged until you confirm your service by text.
- We may change our prices with at least 30 days' notice by text or email. If you don't agree with a change, you can cancel before it takes effect.
- Your first cleanup may take longer than a regular visit and may be priced separately. We quote it by text before you pay.
7. Free first cleanup (October 2026 offer)
Customers who sign up for weekly service during October 2026, while the offer is shown on our website, get their first cleanup at no charge. The offer applies to new customers in our service area, one per household, and cannot be exchanged for cash.
8. Cancelling
You can cancel any time by texting us or emailing info@tryholycrap.ca. There is no contract and no cancellation fee. Your visits continue until the end of the month you've already paid for, and nothing is charged after that. We don't refund partial months.
We may end service with notice by text or email, for example if we stop servicing your area or can't safely access your yard. If we end service mid-month, we will credit or refund the unused visits you've paid for.
9. Photos
The photo we text you after each visit is of your gate, to show it was latched. We use these photos only to provide and confirm the service.
10. Our responsibility
We take reasonable care in your yard. To the extent the law allows:
- We are not responsible for a gate opened by someone else after our visit, for damage that existed before our visit, or for anything outside our reasonable control.
- Our total responsibility for any claim related to the service is limited to the amount you paid us in the three months before the claim.
Nothing in these terms limits any rights you have under Alberta's Consumer Protection Act or other laws that cannot be waived.
11. Changes to these terms
We may update these terms. The date at the top shows when they last changed. If we make a significant change, we will let current customers know before it takes effect.
12. Governing law
These terms are governed by the laws of Alberta and the federal laws of Canada that apply there.
Contact
Questions about these terms? Email info@tryholycrap.ca.